Delete My Data

At PolyNutrient.com, we respect your right to privacy and are committed to handling your personal information responsibly. If you wish to have your personal data removed from our system, you may submit a deletion request at any time. Below is an outline of our data deletion process and what you can expect:

1. Submitting a Deletion Request

  • You may request the deletion of your personal data by contacting us via:
    • Email: info@polynutrient.com
    • Live Chat: Click the chat icon on our website to speak with a support agent
  • In your request, please include:
    • Your full name (as registered with PolyNutrient.com)
    • The email address associated with your account
    • A brief statement indicating that you wish to delete your personal data

2. Processing Timeframe

  • Once we receive your deletion request, our team will begin processing it immediately.
  • Please allow up to 30 working days for us to complete the deletion of your data. During this period, you may continue to use any remaining time on active subscriptions or appointments until those records are scheduled for removal.

3. What We Delete

Upon successful completion of your request (within 30 working days), we will permanently delete:

  • Appointment histories and related session notes
  • Records of professional connections (e.g., messaging logs, shared files)
  • Active subscriptions and billing profiles (note that no further charges will occur once the request is logged)
  • Any additional personal information you have provided for non-legal purposes (e.g., preferences, profile details)

4. What We Retain

Due to Bulgarian legal requirements concerning financial and transaction records, we are unable to delete order data (including purchase dates, amounts, and service details). Specifically:

  • All records of your paid orders (invoices, transaction IDs, and service summaries) will be extracted and securely stored by our system moderators.
  • These order records are retained only to comply with mandatory bookkeeping and tax regulations under Bulgarian law.
  • No other personal data beyond order-related information will be retained once your deletion request is fully processed.

5. Exceptions & Special Circumstances

  • If there is a reason we cannot fully comply with your request (for example, an unresolved dispute or ongoing legal obligation), we will notify you promptly with an explanation.
  • In cases of suspected fraud, abuse, or other legal investigations, we may suspend deletion while cooperating with authorities, as required by law.

6. Contact Us for Assistance

If you have any questions about the data deletion process or need support with a specific situation, please reach out:

  • Email: info@polynutrient.com
  • Live Chat: Available on our website during support hours

Our award-winning support team and system moderators are here to assist and ensure that your rights are respected. Thank you for trusting PolyNutrient.com with your personal information. We take every request seriously and strive to resolve it in a timely, transparent manner.